Tuesday, December 4, 2007

Reply to COMPLAINT letter to Maxis


The two superheroes have won in our battle against Maxis. (see related post)

After having sent an official complaint letter to the Manager of Customer Support, here's what we got,

"We regret to note of your experience with our Customer Care Consultant at KLCC Maxis Centre on 30 November 2007. Please accept our sincere apologies for the inconvenience caused."

Okay, the two superheroes are forgiving people (but too bad we don't forget that easily! :p)

"Notwithstanding the above, we are mindful of the service delivery failure that may have blemished the trust you have in us. Once again, our apology goes to you for the poor handling of your concern."

Tahu pun your service sucks big time. Never mind lah, since you said sorry again.

"We acknowledge that there is some work for us to do in order to restore your confidence in this respect and we accept the challenge gratefully."

Long way to go to restore our confidence in Maxis Broadband..but this is a good start for you. :p

In the end, after all the bla bla bla...Maxis graciously told us this "If we can be of any further assistance, please do not hesitate to call our Broadband team at 1800 822 000."

... *sigh* until now you still don't get it where you went wrong is it, Maxis? Still dare to give us the hotline after our complaints ar? (ugh. vomits blood!)

Never mind lah, Maxis. Thanks for your letter anyway. We appreciate it in a way too. :)


ZeroH said...

Visit the KLCC's PC Fair and you'll find maxis broadband salesperson at every intersection and every corner of the halls. Hearing the same line (maxis broadband) and looking at all the green t-shirts seriously pissed me off.

twosuperheroes said...

Yeah, we can understand you, Zeroh. Maxis Broadband seems to be going on a massive (and aggresive) campaign to expand their broadband services across the galaxy. For us, there's no point marketing so heavily if your broadband service is still soooo limited. Haiyah. Gotta buck up, Maxis!