Tuesday, November 20, 2007

Stupid Maxis Customer Service!


Last week, we critisized about how terrible the Maxis Caller Ringtone Library has become (see related post). And Superhero W had sent a written comment/feedback to the Maxis Support Team to complain ah!

Just now, Maxis called me. They sent someone talk to me (must be having guilty conscience eh, Maxis??!!) She was talking so damn fast that I could barely chip in a word or two..

Maxis : Hello Sir, we received your comment about the caller ringtone problem. OK, for ur information, this problem has been occurring for a few months already, but then Maxis is still working on it to solve the problem. Maxis has to take out all the caller ringtones especially the new English Songs because we have to..
( takes a breathe, then talked again.. fuh, good stamina huh! Been working out eh?)

Maxis : So Sir, we can't do anything right now. So, we have to wait for the music unlimited site to overcome this problem.. bla bla bla bla bla ... royalty problem, copyright song.. bla.. bla.. bla...

( I also can't remember what the *tut* she's talking about )

Me : So, how come there are so many new songs in the True Tones? Are they illegal?
( hahahha...time to make her life difficult! )

Maxis : No Sir, bla... bla.. bla... btw, you have cancelled the caller ringtone subscription...

( wooo, she wants to 'lari tajuk' *run from topic)

Maxis : We have a new offer for caller ringtones about the cancellation of the monthly subscription fee. So you no need to pay RM3 every month. Right now, when u buy a caller ringtone it will be charged at RM3 and you will have to pay RM2 for every month and every single song ( monthly renewal ) So, if u have 3 songs, you have to pay RM6 per month...

Me : ( haaaaa???? kidding me.. more expensive ) .. oo, like that ar RM6 per month.. aaaaaa.. (just layan la...)

Maxis : Yes sir. So, from there you will have more new songs. (???)

Me : ( what I can understand is I have to pay more and I will pay the royalty for Maxis to have the better song .. damn it.. ) ... so what I can do right now?

Maxis : As u can see, u can activate ur Caller Ringtone again by pressing *131# ....

Me : ... (#$%^&***^!!!! she still doesn't get it why I deactivated my caller ringtone!)

Ok, but I don't want to..


Maxis : Ok. Thank you...

It's okay, Maxis.

I'll just stick to my tooott tooott sounds for now rather than paying for lousy songs..
And the next time, please hire real customer service ppl and not preprogrammed automated droids to talk to your customers. Thank you.

7 comments:

Kavilan said...

use DiGi laahh!!! Time 2 change!! value 4 u value 4 me
value 4 u value 4 me
value 4 u value 4 me and me and me....

hahahaha


twosuperheroes said...

hi Kav... I know we are mad about Maxis but it just to the caller ringtone.. The coverage still No. 1.. hehehe...

and also, we like all Maxis advertisement... :D ...

p/s DiGi also got the advantage :D .. i also used DiGi last time for 4 months only :D..


Jasonmumbles said...

I hate caller ring tones. Heh! That's why I didn't subscribe it at all. So, if you don't subscribe it from the beginning, you won't have to call the customer service to cancel. :P


L'abeille said...

Ooo you've just reminded me to cancel the stupid caller ringtone on my phone ...


twosuperheroes said...

hi jason.. fuh dats why la.. want to try new thing last time.. but end up tension :D

hi L'abeille... la u also ar.. I recommend u to delete it straight away.. hehehe


Supergirlfriend said...

I just cancelled mine too! Maxis is giving me crappy songs so I decided to say byebye, Maxis caller ringtones! :p


twosuperheroes said...

hi supergirlfriend.. wowo.. so many people want to unsubscribe the caller ringtone.. fuh, maxis dont angry with me.. :D